"Care" is our middle name!

Hearing Care Centers got its start in 1988. Today, we have three convenient locations to meet your audiology needs, with offices in Torrington, Bristol, and West Hartford, Connecticut.

With 45 years of experience in the industry, our team at Hearing Care Centers cannot wait to help you take charge of your hearing loss. We’re proud to serve the communities of Torrington, Bristol, and West Hartford with our three locations.

Hearing Care Centers has a commitment to offering every hearing-management option to the patient, so that they can make the best decision for themselves. Among our featured manufacturers, we are not pressured to sell any hearing device over another, so you can be assured you are getting the most honest advice for your specific needs. Our ultimate aim is for you to overcome your hearing loss, and we will use a variety of means to ensure that aim is met.

We started practicing in 1988 by working with only one manufacturer. As needs have evolved, more manufacturers were added in order to best serve our clients. Over the years, Jack has even created an in-house brand of hearing aids. This shows the depth of technical knowledge we have to help manage your hearing loss.


We strive to offer the best possible service by giving you:

Hearing Test Booth

Comprehensive Hearing Testing

We provide thorough and professional testing, and give you the most detailed analysis of your current hearing abilities.
Hearing Aids

An opportunity to test drive hearing aids before you commit to them.

Hearing aids are a big investment. That’s why we offer our patients a trial on hearing aids before they buy. We want to make sure that you are 100% satisfied. Using this policy, we get very few people wanting to return their hearing aids, which shows how happy our customers have been!
Real Ear Measurement

Fittings based on Real Ear Measurement – the industry standard.

Not all hearing aid fittings are created equal. We’re proud to offer Real Ear Measurement fittings as standard. These are a more personalized, precise fitting based on the acoustic profile of your ears, which means more fine-tuned, accurately fitted hearing aids.

The path from the discovery of hearing loss to treatment can be a daunting one. We want to guide you through this process so that you can come out on the other side and continue leading a rich and fulfilling life.

Our Hearing Professionals

Jack Felix, ACA, BC, HIS

Jack Felix, ACA, BC, HIS

President / Audioprosthologist

Jack Felix is principal owner of Hearing Care Centers with offices in West Hartford, Bristol and Torrington, Connecticut. Mr. Felix has over 40 years’ experience in the Hearing Aid industry. He has a Bachelor of Science degree from Providence College, is licensed by the state of Connecticut as a Hearing Aid Specialist, and is Board Certified by the National Board in Hearing Instrument Sciences. In addition, Mr. Felix has been certified by the American Council of Audioprosthology as an Audioprosthologist. Mr. Felix has served as President of the Connecticut Hearing Aid Dispensers Organization (CHADO) as well as secretary and vice president of the organization.
(860) 247-7724

Ellen Fults, Office Manager

Ellen Fults

Office Manager

Ellen is the Administrative Assistant for Hearing Care Centers, and inter-office coordinator. Ellen has been with Hearing Care Centers since 2005 and she is also the manager of the main office in West Hartford. In her free time Ellen enjoys spending time with her grandchildren and traveling.
(860) 247-7724

Thomas Bartolucci Patient Care Coordinator

Thomas Bartolucci

Patient Care Coordinator

Tom started in the Hearing Instrument Sciences Industry in 1979. He had his Hearing Instrument Science Licences in Connecticut, Massachusetts and California. Tom obtained his Master Hearing Instrument Science Specialist certification just prior to his retirement seven years ago. He presently is the Patient Care Coordinator for Hearing Care Centers and sets up testing, service appointments and makes sure all the patients needs are met in a compassionate and caring manor, "our patients are our family". Tom loves golf and is blessed to have his better half Jodi and son Jesse in his life.
(860) 247-7724

Patient Forms

Every visit to a new health care provider begins with forms: health history forms, insurance forms, intake forms, etc. At Hearing Care Centers, we know that you would prefer to spend your office time meeting and talking to one of our hearing health professionals, rather than filling out paperwork. So, we’ve provided all the forms you will need here on our website. Feel free to fill these out at home and bring them with you to your first appointment.

Contact us if you have any further questions leading up to your appointment.
Patient Information Form

3 Convenient Locations to Serve You!

West Hartford

97 South St. Suite 101
West Hartford, CT 06110

Phone: 860-247-7724
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1019 Farmington Ave
Bristol, CT 06010

Phone: 860-583-5332
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9 Norfolk Rd
Torrington, CT 06790

Phone: 860-482-7944
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